Return Policy
Introduction
At HopeBless Farms, we strive to deliver fresh, organic, and high-quality products. This Return & Refund Policy explains when and how returns or refunds may be requested.
Eligibility for Returns
- Returns are accepted only if the product is damaged, spoiled, or incorrectly delivered.
- Perishable items like milk, paneer, ghee, oils, and fresh farm products cannot be returned once opened.
- The product must be unused and in its original packaging at the time of return request.
Return Request Timeline
- All issues must be reported within 2 hours of delivery.
- Requests reported after 2 hours may not be eligible for return or refund.
Return Request Procedure
- Customers must provide order details and describe the issue clearly.
- Photo or video proof of the damaged or incorrect product is required.
- Requests can be submitted via email or WhatsApp.
Return Verification
- Our team will inspect the submitted proof.
- Approval or rejection of the return request will be based on product condition and evidence.
- Once approved, a pickup will be arranged where applicable.
Refund Policy
- Refunds are issued only after the returned product is received and verified.
- Refunds are processed through the original mode of payment.
- Refunds may take 5–7 working days to reflect.
- Customers may opt for store credit instead of a monetary refund.
Non-Refundable Conditions
- Products that have been opened, consumed, or tampered with.
- Issues reported after the allowed time window.
- Incorrect address provided by the customer.
- Products damaged due to improper storage after delivery.
Replacement Option
- Customers may request a replacement instead of a refund if stock is available.
- Replacements are offered only for damaged or incorrect items.
Cancellation Policy
- Perishable product orders cannot be canceled once processed or dispatched.
- Non-perishable orders may be canceled before dispatch.
- HopeBless Farms reserves the right to cancel any order if required.
Contact Us
For return or refund requests, contact:
HopeBless Farms
hopeblessfarm@gmail.com
+91-8929395234
Village Goyla, Muzaffarnagar, Uttar Pradesh – 251318